In order to answer this question, we need to professionally evaluate your items to determine the actual weight and karat. Once your gold arrives at our state of the art processing center, your gold will be professionally weighed, tested for precious metal content, and assigned a net value. A complete breakdown of your settlement by piece will be included with your payment.

NO RISK! If for any reason you are not satisfied with the payment we send you, and would like your items back, simply call 1-800-973-3996 within 48 hours of receipt or within 10 days of the date printed on the check and you will receive instructions for the return of your gold. We will promptly return all of your items. No questions asked.

Our guarantee is that we will pay you more than any other national TV advertisers!  If you find a higher payout for the same pieces of gold submitted to us, just show us and we will pay you double.  That’s our “Double G Guarantee”!   Simply call our toll-free customer service number 1-800-973-3996 and you will receive instructions on how to send your name, address, tracking number and proof of your higher payout offer.

If for any reason you are not satisfied with the payment we send you, and would like your items back, simply call 1-800-973-3996 within 48 hours of receipt or within 10 days of the date printed on the check and you will receive instructions for the return of your gold. We will promptly return all of your items. No questions asked.

We will process your check within 48 hours after assessment.

Yes. The MyGoldEnvelope G-PAK is totally free upon your request. There is no obligation once you receive it.

Your MyGoldEnvelope G-PAK will arrive at the address you have provided in a standard business envelope. It includes three components:

(1) Your custom, tri-fold receipt form that tells us where to send your check and provides you with other useful information;

(2) A polymer bag to allow your items to stay together; and

(3) A puncture proof envelope in which you can mail the receipt form and your items back to the MyGoldEnvelope processing center.

All you need to do is fill out the customer information form, put your gold items in the thick (4mil) polymer bag to safely hold your gold, put the form and bag in the 6x9 puncture proof Tyvek envelope and put it in the mail. Postage and insurance are prepaid by us!

Yes, each customer's MyGoldEnvelope G-PAK is insured with a unique tracking number.  You can watch your kit in route by visiting www.mygoldenvelope.com.

Each MyGoldEnvelope G-PAK is uniquely tracked.  You can watch your kit in route by visiting www.mygoldenvelope.com.

We mean that within 48 hours after your items are assessed your check will be processed.

The end to end process can take as little as 7-10 days. Your MyGoldEnvelope G-PAKwill be insured and traveling to us via USPS mail, which could take up to 3-4 days depending upon where you live. And it could take a similar amount of time for our payment check to travel back to you.

Simply, make a request for another MyGoldEnvelope G-PAK, absolutely FREE.

If the items are real gold, they will possess a quality mark. By United States law, a "k" mark representing karat must appear on the back of an authentic gold piece, along with the manufacturer's trademark and country of origin to guarantee the authenticity of the gold.

Items marked 1/10 GF. They are gold-filled - not solid gold. We do not accept Gold-Plated, Gold-Filled, or Gold-Leaf pieces.

Additionally, we do not accept Costume jewelry.

We accept gold jewelry set with gemstones, but they are not considered in determining the value of your gold and you will not get them back. Please remove all stones and DO NOT send sentimental or heirloom items which will get melted after 10 days of receipt unless we hear from you.

We accept all forms of Scrap Gold in the following Karats: 8, 10, 14, 18, 22, 24 and Silver, Platinum, and Palladium. We even accept Dental Gold!